Refund Policy

The following cancellation policy exists only for consumers in distance selling.

A. Right of withdrawal

Right of withdrawal

Customers have the right to return the goods during 30 days after delivery of the goods and receive a full refund of the purchase price. The right of return is exercised by returning the goods, no justification is required.

The exercise of the right of withdrawal leads to the conversion of the purchase contract into a return relationship, according to which the services received under the purchase contract must be refunded. The customer must send the goods with the original packaging to Jungkraut within 14 days after declaring the cancellation. Jungkraut AG bears the costs for the return shipment.

The return must be sent to Jungkraut AG, Baarerstrasse 2, 6300 Zug, Switzerland. The date of dispatch of the cancellation is decisive for the observance of the deadline. Please send an email with your order number and your address to You will then receive a free shipping label for your return.

Consequences of the revocation
Upon timely receipt of the goods, any purchase price already paid will be promptly refunded to the customer. The refund will be automatically compensated via the method used for payment.

A deduction from the purchase price to be refunded or an invoice for possible damage, excessive wear and tear of the goods or, if agreed, costs of sending the goods to us shall remain reserved. No deduction will be made if the loss in value is due to handling of the goods that is necessary to determine the nature, condition and functionality of the goods. Jungkraut AG can refuse repayment until it has received the returned good
or until the customer has provided proof that he has returned the goods, whichever is the earlier.  

B. Exclusion from the right of withdrawal

Vouchers (20.-, 50.-, 100.- CHF) as well as personalized goods with individual finishing are excluded from revocation.


Example of cancellation form

If you wish to withdraw from the contract, please send an email with the following information to:

I hereby revoke (*) the contract concluded by me (*) for the purchase of the following goods (*):

Ordered on (*)

Received on (*)

Order number (*)

Name of the consumer(s)

Address of the consumer(s)

Date (*)